At Keshxnsuโข, we ensure a smooth shopping experience from the moment you place your order. Our Shipping Policy outlines how we process and deliver your items efficiently and safely.
Our Shipping Approach
We combine style, convenience, and technology in every product. To offer faster delivery, many items ship directly from trusted manufacturers and regional fulfillment centers. This method helps us:
-
Provide reliable home and lifestyle products
-
Keep pricing fair without unnecessary markups
-
Reduce packaging waste and promote sustainability
We appreciate your understanding as we work towards a smarter, eco-friendly delivery process.
1. Order Processing & Shipping Fees
We handle each order with care and attention.
Processing Time:
-
Orders will be processed within 2โ5 business days.
-
During peak periods (holidays/special promotions), processing may take up to 6 business days.
Shipping Fee:
-
A flat shipping rate of $6.99 applies to all orders, no matter the destination.
2. Estimated Delivery Time
Delivery times vary depending on your location and the fulfillment center used. Below are the estimated delivery times:
-
United States: 8โ14 business days
-
Canada / UK / Australia: 10โ16 business days
-
Other International Locations: 14โ21 business days
Please note that during high-volume periods or due to customs processing, delivery may take longer.
3. Order Tracking
Once your order ships, you will receive an email with tracking information.
Important Notes:
-
Tracking updates may take 1โ3 business days to appear
-
A delay in tracking updates does not mean your order is lostโitโs on its way!
4. International Shipping & Customs
For international orders, shipments are sent DDU (Delivered Duty Unpaid), meaning:
-
Customs duties, taxes, and additional fees are the customer's responsibility
-
Keshxnsuโข is not responsible for customs delays
-
Most small lifestyle and home products have minimal fees, but they vary by country
5. Changes or Cancellations
We prioritize fast processing. If you need to modify or cancel your order, please contact us at service@merovelleq.com within 12 hours of purchase.
Once an order is in processing, it cannot be changed or canceled.
6. Lost or Damaged Items
We want your experience to be great from start to finish.
Damaged Items:
-
If your package arrives damaged, send a photo within 72 hours of delivery.
-
We will send a replacement at no additional cost.
Lost Packages:
-
If the carrier confirms your order is lost, we will ship a replacement free of charge.
Thank you for choosing Keshxnsuโข! We are dedicated to delivering your products safely and sustainably, so you can enjoy what matters most.